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Aircraft landing amid green hills near Sri Vijaya Puram Andaman
Booking Policy

Cancellation Policy

Last updated: July 2026

We understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations are handled for bookings made with Heaven Tours & Travels. Please read it carefully before confirming your trip.

1. General Cancellation Process

All cancellation requests must be submitted in writing via email or WhatsApp, or communicated verbally by phone followed by written confirmation. Cancellations are effective from the date and time we acknowledge your request, not from the date you first intended to cancel.

  • Cancellation charges are calculated based on the number of days remaining before your scheduled travel start date
  • Refunds, where applicable, are processed only after deducting applicable cancellation charges and non-refundable third-party costs
  • Partial cancellations (e.g., reducing the number of travellers) may be treated as a modification and are subject to revised pricing

2. Cancellation Charges

The following charges apply to cancellations of confirmed bookings, calculated from the travel start date:

  • 30 days or more before travel: 10% of the total package cost, or the actual non-refundable amount paid to third-party suppliers (whichever is higher)
  • 15 to 29 days before travel: 25% of the total package cost
  • 7 to 14 days before travel: 50% of the total package cost
  • Less than 7 days before travel: 75% of the total package cost
  • On or after travel start date (no-show): 100% of the total package cost — no refund

Peak season bookings (October to May, public holidays, and long weekends) may attract higher non-refundable components due to advance commitments with hotels and ferry operators. Any such conditions will be communicated at the time of booking.

3. Ferry, Hotel & Third-Party Policies

Many components of your Andaman package — including ferry tickets, hotel rooms, flights, and vehicle rentals — are booked with independent suppliers who maintain their own cancellation terms. Where a third-party supplier imposes a non-refundable or partial-refund policy, those charges will be passed on to you in addition to our cancellation charges.

  • Ferry tickets (Makruzz, Nautika, Green Ocean, etc.) are often non-refundable or carry supplier-specific penalties once booked
  • Hotels may charge one or more nights as cancellation fees during peak periods
  • Flight tickets are governed entirely by the airline’s fare rules

We will always attempt to minimise your loss by seeking waivers or partial credits from suppliers, but we cannot guarantee refunds beyond what suppliers approve.

4. No-Show Policy

A no-show occurs when you fail to arrive for scheduled services — including hotel check-in, ferry departures, airport transfers, or sightseeing — without prior cancellation notice. No-shows are treated as cancellations on the travel start date and attract a 100% charge with no refund. We are unable to rebook missed services at no additional cost.

5. Refund Processing Time

Approved refunds are processed within 7 to 14 business days from the date of cancellation confirmation. Refunds are credited to the original payment method where possible. Bank transfer refunds may take additional time depending on your bank’s processing schedule. A transaction reference will be shared once the refund is initiated.

6. How to Cancel Your Booking

To request a cancellation, please contact us through any of the following channels and provide your booking reference, travel dates, and registered name:

We will confirm receipt of your request and provide a written summary of applicable charges and expected refund amount.

7. Force Majeure & Exceptional Circumstances

In cases of cyclones, ferry suspensions, government travel restrictions, or other events beyond our control, we will work with you to reschedule your trip at no additional service charge where possible. If rescheduling is not feasible, refunds will be processed after recovering any amounts refundable by third-party suppliers. This is handled on a case-by-case basis.

8. Contact

For cancellation enquiries or assistance, reach out to us:

Heaven Tours & Travels
Shop no 18, Municipal Comercial Complex, Junglighat, Sri Vijaya Puram, Andaman and Nicobar Islands 744103
Phone: 9434262060, 9933205001, 8900909415
Email: andamanheaventours@gmail.com
WhatsApp: +91 94342 62060