Terms & Conditions

Last updated: July 2026

These Terms & Conditions (“Terms”) govern your use of the Heaven Tours & Travels website and all bookings, enquiries, and travel services arranged through us. By accessing our website, submitting an enquiry, or confirming a booking, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website or engaging our services, you confirm that you have read, understood, and accepted these Terms. If you do not agree, please do not proceed with a booking. These Terms apply to all customers, including individuals, families, groups, and corporate travellers.

2. Services Offered

Heaven Tours & Travels (“we”, “us”, “our”) provides travel-related services in the Andaman and Nicobar Islands, including but not limited to:

• Holiday, honeymoon, adventure, and group tour packages
• Hotel and resort bookings
• Ferry, flight, and inter-island transfer arrangements
• Vehicle rentals and sightseeing tours
• Custom itineraries and travel consultation

We act as a travel operator and, where applicable, as an agent for third-party suppliers such as hotels, ferry operators, and airlines. The final delivery of certain services may be subject to the terms and conditions of those third parties.

3. Booking Process

A booking is considered confirmed only after we receive your written or verbal acceptance of the quoted itinerary and the required advance payment. Enquiries submitted through our website, phone, email, or WhatsApp do not constitute a confirmed reservation until explicitly acknowledged by us.

• All bookings are subject to availability at the time of confirmation
• Itineraries may be adjusted due to weather, ferry schedules, permit requirements, or operational constraints
• We will communicate any material changes and seek your approval where possible
• Group bookings may require additional documentation and lead time

4. Payments

Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing:

• An advance deposit is required to secure your reservation
• The balance amount is due before the commencement of travel, as specified in your booking confirmation
• Payments may be accepted via bank transfer, UPI, or other methods we specify
• Failure to pay the balance by the due date may result in cancellation of services without refund of amounts already paid, subject to our Cancellation Policy

5. Pricing

All prices displayed on our website or shared in quotations are indicative and subject to change based on:

• Season and peak/off-peak travel periods
• Hotel category, room type, and meal plan selected
• Ferry class, flight fares, and fuel surcharges
• Group size and special requirements
• Government taxes, permit fees, and statutory charges

Final pricing will be confirmed in your booking voucher or invoice. We reserve the right to revise quoted prices if third-party supplier rates change before confirmation, and we will inform you before proceeding.

6. Customer Responsibilities

As a traveller, you agree to:

• Provide accurate personal and travel information at the time of booking
• Carry valid government-issued photo identification throughout your trip
• Arrive on time for scheduled transfers, ferries, and activities
• Follow local laws, permit conditions, and safety instructions
• Inform us in advance of any medical conditions, mobility needs, or dietary requirements
• Supervise minors and ensure all members of your party comply with these Terms

We are not responsible for missed services, additional costs, or inconvenience arising from incorrect information provided by you or failure to meet scheduled timings.

7. Travel Documents & Permits

Travel to certain areas in the Andaman and Nicobar Islands requires permits or restricted-area passes. Where permits are included in your package, we will assist with the application process using documents you provide. You are responsible for ensuring:

• Your identity documents are valid and match booking details
• Foreign nationals hold appropriate visas and permits as required by Indian law
• Permit applications are submitted within the timelines we specify

Denial of permits by authorities, or delays beyond our control, may necessitate itinerary changes. We will make reasonable efforts to offer alternatives but cannot guarantee access to restricted areas.

8. Limitation of Liability

To the fullest extent permitted by law, Heaven Tours & Travels shall not be liable for:

• Loss, injury, or damage caused by third-party suppliers, including hotels, ferry operators, and transport providers
• Delays or cancellations due to weather, sea conditions, mechanical breakdowns, or government actions
• Loss or theft of personal belongings during travel
• Indirect, consequential, or incidental damages arising from your trip

Our total liability for any claim relating to a booking shall not exceed the amount paid to us for that specific booking. We strongly recommend that travellers obtain comprehensive travel insurance covering medical emergencies, trip cancellation, and personal belongings.

9. Force Majeure

We shall not be held responsible for failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, cyclones, pandemics, civil unrest, strikes, government restrictions, ferry suspensions, or other force majeure events. In such cases, we will work with you to reschedule or adjust the itinerary where possible. Refunds, if any, will be handled in accordance with our Cancellation Policy and third-party supplier terms.

10. Dispute Resolution

Any dispute arising out of or in connection with these Terms or your booking shall first be attempted to be resolved amicably through direct communication with us. If unresolved, the matter shall be subject to the exclusive jurisdiction of the courts in Sri Vijaya Puram, Andaman and Nicobar Islands, India. These Terms are governed by the laws of India.

11. Contact

For questions about these Terms or your booking, please contact us:

Heaven Tours & Travels
Shop no 18, Municipal Comercial Complex, Junglighat, Sri Vijaya Puram, Andaman and Nicobar Islands 744103
Phone: 9434262060, 9933205001, 8900909415
Email: andamanheaventours@gmail.com
WhatsApp: +91 94342 62060